Free your customers from busy lines and music on hold
No-one wants to be kept waiting on hold for their call to be answered but what is annoying for your customers is costly for your business. Call queuing leads to unhappy customers and lost calls. What's more, if you offer an 0800, 'lo-call' or similar number, you pay a high price to keep them waiting.
QueueBuster solves the problem of the call queue and lets you avoid the frustration of waiting on-hold when your phone lines are busy. If your customers find themselves on hold QueueBuster enables them to hang-up and do something else while QueueBuster holds their place in the queue. When their call reaches the front QueueBuster calls your customer back with an agent on the line.
What can QueueBuster do for your business?
Improve customer service
Reduce operating costs
Minimise lost customer calls
Smooth out peaks in call traffic
Capture vital data on your call flow
Delight your customers
Key features Comprehensive functionality provides the flexibility to tailor QueueBuster to the needs of your business.
How does it work?
When your lines are busy or a call is unanswered, QueueBuster greets the caller, asks them to record their name and tells them to hang up.
QueueBuster keeps the caller's position either by 'holding' on their behalf in your live queue, or by storing their data in its own 'virtual queue'. When you have someone free to take the call, it automatically rings your customer back with the agent on the line.
