CallMeBack
Your customers are out there. They're on your website, or in the high street at one of your branches. And they need some expert advice - or maybe you need to talk to them, say to complete a transaction. Your contact centre staff has the expertise to handle these queries - but how do you get the two together, before the customer goes elsewhere?
CallMeBack is the answer. It's the most effective way of handling enquiries from online customers, and from customers in branches who can't be handled immediately by onsite staff. Clients are finding that the efficiency gains and sales conversion rates from CallMeBack are impressive. And incidentally, their customers are impressed too.
According to our clients CallMeBack:
Measurably increases sales both
Online by improving conversions rates by up to 40% and creating up-selling and cross-selling opportunities
Offline by connecting branch customers via their mobile to a skilled contact centre advisor during busy periods
Improves efficiency by
Turning web enquiries from lengthy e-mails replies into inbound calls, eliminating the need for specialist training
Speeding up back-end processing, for example agents taking customers details can pre-fill forms for signature improving accuracy and turnaround time
Increases customer satisfaction by
Giving them prompt, skilled attention when they need it
Ensuring they are connected to the right staff with the details to support their individual enquiry
